Refund Policy

DRAFT — NOT YET REVIEWED BY A LAWYER. Do not sell tickets under this text until it has been checked.

Tickets are sold by Electron India LLC. This policy forms part of our Terms of Sale.

THE SHORT VERSION All sales are final. We refund when we cancel, and in the specific situations listed below. We do not refund because your plans changed.

IF WE CANCEL You get a full refund — everything you paid — to the card you paid with, without asking. We aim to have it back with you within ten business days of the announcement.

IF WE POSTPONE Your ticket is valid for the new date. If you cannot make the new date, email us within 14 days of the announcement and we will refund you in full.

IF WE MOVE THE VENUE Your ticket is valid at the new venue. If the new venue does not work for you, email us within 14 days of the announcement and we will refund you in full.

IF THE HEADLINER DOES NOT PLAY If the advertised headline artist does not perform at all, we will say what we are doing within 48 hours of the event. Support acts changing, set times moving, or the running order changing are normal and do not entitle you to a refund.

IF YOU ARE REFUSED ENTRY OR REMOVED No refund is due if you are refused entry or removed because you could not produce valid government-issued photo ID, you are under the age stated for the event, you appear intoxicated or impaired, you refuse the search at the door, or you behave in a way that puts other people at risk. These are set out in the Terms of Sale and on each event page before you buy.

IF THE EVENT SELLS OUT BEFORE YOU GET IN Every ticket we sell is a ticket we hold capacity for. If we ever oversell an event and you cannot get in with a valid ticket, you get a full refund and we will make it right beyond that.

MISTAKES Bought twice by accident, or bought for the wrong date? Email us within 48 hours with your order code and we will sort it out. After that we will still try, but we cannot promise.

TABLE DEPOSITS Table and booth deposits are non-refundable inside the cancellation window quoted when you booked. Minimum spend is a minimum, not a credit — unused amounts are not refunded and do not carry to another night.

HOW REFUNDS ARE PAID Refunds go back to the original card. We cannot send a refund anywhere else. Depending on your bank it can take a few days after we issue it to appear.

BEFORE YOU CALL YOUR BANK Contact us first. A chargeback raised before you have spoken to us costs us money on a problem we would usually have fixed the same day, and we may decline future sales to anyone who does that without contacting us. We would much rather just solve it.

HOW TO ASK Email us with your order code and what happened.